Frequently Asked Questions
What's the best way to order coffee?
A) Are you a member of the general coffee-drinking public? Order right here on the website and it will go into our roast plan the following Tuesday. In most cases, you'll receive your coffee by the end of the week. We roast all coffee to order, so rest assured you'll get the freshest coffee possible. Another frequently asked question: can I just text or message you an order? No, it's really best to do it on the website, because our entire roasting and fulfillment process is based off the information gathered there.
B) Are you a coffee shop owner, business owner, or someone interested in ordering coffee in bulk? Contact us using the contact form and we will set you up on the wholesale portal.
When are your open hours? When can I stop by the roastery?
At this point we are just a wholesale roaster and an online retailer, so we do not have any open hours or a storefront for the general public. If you are local and order coffee, we will arrange for delivery to a business within 20 miles of our roastery. We would love to have you visit, though, so please contact us to set up a tour!
What's up with your schedule?
We are in the roastery on Monday, Tuesday, and Friday. Roasting for the public happens on Tuesdays, so get orders in by Monday at midnight. Wednesday is for delivering to local businesses and shipping coffee all over the country. We are happy to set up events and brewing demonstrations any day of the week, just let us know how we can best fit your needs.
You deliver locally? Awesome! How do I make that happen?
We deliver to businesses only in Ord, Burwell, and Taylor. Burwell and Ord orders are delivered on Wednesdays, and Taylor on Thursdays. Simply chose local delivery on the shipping confirmation page, then please send an email to firstname.lastname@example.org with the location you'd like it delivered to. If you don't email us, we can't guarantee we will deliver it on time.
How do I become a subscriber?
To subscribe to our monthly coffee subscriptions, just go to the product you love (a few specials are not currently offered for subscription) and place your order for Subscribe & Save. Your order will auto-renew every 30 days and we will send you coffee! If you'd like your order to arrive every 15 days or another length of time, just send us an email at email@example.com and we will get that set up for you.