Frequently Asked Questions

Our corner of the internet for collecting information.

From roasting schedules to grind size to wholesale coffee, we've got you covered.

Feed your curiosity here:

What coffee equipment do I need?

We collected all our recommended grinders, brewers, filters, and extras here, on our page How to Get What You Want - At Home Grinding and Brewing.

What's the best way to order coffee?

A) If you're a member of the general coffee-drinking public (hey, friend!) order right here from our website and your coffee will be freshly roasted to order the following Tuesday. In most cases, you'll receive your coffee by the end of the week. It's worth the wait for the freshest coffee possible!

Another frequently asked question is if we accept orders via text or email. No, it's really best to do it on the website, because our entire roasting and fulfillment process is based off the information gathered here! If you have a unique request, however, such as placing an order for a sales tax exempt organization, reach out to for more details.

B) If you're a coffee shop owner, business owner, or someone interested in ordering coffee in bulk, hey there! Contact us using the contact form on our wholesale page here, and we'll get back to you with more information shortly!

What are your hours?

The Coffee Lab, our coffee shop in front of our roastery in Burwell, Nebraska, is open Monday through Saturday from 7am-2pm. There is always coffee on the shelf for purchase, and we can grind it for you in the shop!

The roastery (in the back of our shop) is running Monday-Wednesday most weeks, and we can give tours if one of the roasting staff is on site. If you would like to schedule a time to tour the roastery, email us using the contact form here.

What's the roasting schedule?

Since our coffee is roasted to order, we have a weekly production schedule in place to keep things running smoothly! Roasting for our retail customers happens on Tuesdays, and orders for our wholesale coffee shops are roasted on Mondays and Wednesdays.

Thursdays are for delivering to local businesses and shipping coffee all over the country.

We're also happy to set up events and brewing demonstrations around our production schedule, just let us know how we can best fit your needs!

You deliver locally? How do I make that happen?

We deliver to businesses only in Ord and Burwell on Thursdays. Simply choose local delivery on the shipping confirmation page, then please write in the note box with the location you'd like it delivered to.

Local pickup in the Coffee Lab is always available!

How do I become a subscriber?

To subscribe to our monthly coffee subscriptions, just go to the product you love (a few seasonal specials are not currently offered for subscription) and place your order for Subscribe & Save. You can select your desired frequency, and it will auto-renew regularly, with your coffee roasted fresh and sent to you seamlessly so that you never run out of Normal!

We also have a special rotating subscription box with two 12oz medium roast coffees that change monthly. You'll never get decaf, light, or dark roasts, and this is a great way to get our holiday or summer specialty coffees in a subscription. 

Where can I drink some Normal?

Our delicious beans are currently being served at the following locations in Nebraska, Iowa, and South Dakota (in alphabetical order by town):

The Dotted Daisy - Albion, Nebr.

The Market and Mill - Anselmo, Nebr.

Crossroads - Atkinson, Nebr.

Normal Coffee Lab - Burwell, Nebr.

Sandhills Suites - Burwell, Nebr.

402 Floral - David City, Nebr.

The Flower Barrel and Coffeehouse - Fullerton, Nebr.

Brick Road Boutique - Geneva, Nebr.

Barista's Coffee House - Grand Island, Nebr.

Pham's Coffee and Boba - Grand Island, Nebr.

Hatchery - Henderson, Nebr.

1893 Coffee & Cream - Lincoln, Nebr.

Sehnert's Bakery - McCook, Nebr.

Buffalo Creek Coffee Shop - Meadow Grove, Nebr.

Downtown Coffee & Cream - Onawa, Iowa

Hey Honey Boutique/Buzzed Coffee Co - Ord, Nebr.

63 Locals - Spencer, Nebr.

You'Nique Brew - Summerset, South Dakota

Anthem Coffee Co - Thedford, Nebr.

Plus, our coffee is currently in the following grocery stores:

Grocery Kart - Broken Bow, Nebr.

Village Market - Chambers, Nebr.

Grocery Kart - Ord, Nebr.

Speed's Apple Market - Ord, Nebr.